May 2, 2013
People.

I am typing this whilst sat next to a canal, with the sun beating-down on a glorious springtime day, whilst waiting for our somewhat ‘enigmatic’ French car to (yet again) be repaired.

French cars will be the downfall of civilisation, I tell you. Anyway, I digress…

I’m posting this - for the first-time - via my iPhone, so it will be relatively short and simple. I may extend it/add hyperlinks when I am back at my home-office, whenever that may be. My MacBook is also dead at present, hence my mobile computing for now is solely my iPhone. Fixing the Mac will have to wait: the car is rather more important. The idea of queuing at the Genius Bar waiting for some outrageous quote to fix my Air does not appeal, currently (and is not fiscally feasible, anyway, currently). So, it lies dead, for now.

Do I miss it? No. It’s a ridiculously expensive typewriter. This is also a good opportunity to reappraise the tools one actually needs, versus the tools one perceived were needed.

These parallel failures made me think about how we seem to repeatedly forget that life and business is about people and empathy. Our weary old Citroen is currently sat next to a £50,000 Ferrari, which also awaits repairs. The artisan (Dutch) mechanic who owns the garage (in the bucolic setting of Marsden, West Yorkshire) makes no differentiation - he’s simply trying to help people, at a fair price, and run a profitable business. The goodwill and loyalty this fosters is priceless. Whilst we live around here he is the only mechanic we will ever use now and in the future: regardless of our circumstances.

Over the years I have been involved in so many technology companies, from startups (including my own) to established enterprise-scale players. All have failed - or succeeded - based on the spirit of the people within them, the culture fostered by the company and how well that translates into - sincerely, or not, as the case may be - engaging with customers.

It’s so simple.

So, why do we make it so hard?

April 23, 2013
Brass Eye.

The title of this blog entry refers to a short-lived (but sadly all-too-prophetic) satirical TV-news show; Brass Eye depicted a style of news-reportage that has now become the norm: sensationalism.

At one point last week, watching the unfolding of events in Boston when the police had surrounded the remaining suspect, it struck me that this whole tragic affair had a narrative style that would be more appropriate to accompanying the climax to a dramatic game of sport. When the normally (relatively) urbane Anderson Cooper (embedded, of course) started to discuss the merits of taking out the suspect via a head-shot I had to switch off the TV.

“Martyrs, my friend, have to choose between being forgotten, mocked or used. As for being understood - never.” ~ Albert Camus.

Soon after I decided I had to disconnect from Twitter for a few days. The tragedy in Boston being adjacent to the death and funeral of Margaret Thatcher meant that my Twitter-stream had of late become an incessant babble of uber-tautology, with hundreds of re-tweets and slight variations of the same newsflashes, within seconds of each new development (or not, as the case may be); it was as if many of the people/news-feeds I followed suddenly became HFT-like algobots, repeating any occurrence of certain keywords. The myriad of Boston police - toting pistols as if they were in some Tarantino’esque parody of a cowboy and western film - only added to the surreal pathos of how events were unfolding - and being reported.

“Ignorance more frequently begets confidence than does knowledge.” ~ Charles Darwin.

The fact that the identity, background, personal profile and photos of an innocent and totally unrelated missing-person were soon being aggregated (in the context of his - mistakenly, as it soon transpired - being a prime suspect) around the globe made the whole matter even more distasteful. These events can’t be redacted. As I type this right now I am listening the sister of the missing person recounting the further heartbreak this has caused. A very ugly example of a false-positive and the heaping of misery on top of misery. Not pretty.

Certainly, I could have referred to Twitter less frequently during this period but I do like to dip-in to Twitter on a regular basis every day, even if I have nothing to say, just to see what eclectic serendipity of news and views will be delivered to me by my voluntary army of curators.

Twitter - or rather the many of the users of it - did not acquit itself well over the past couple of weeks. At times it seemed to become a contemporary parody of The Salem Witch Trials, with a Dunning-Kruger ‘soundtrack’ (soundtrack? Well, the eponymous title of their research always reminds me of Kruder and Dorfmeister - anyway, it’s about the right time for a musical interlude away from this heavy topic).

“The miscalibration of the incompetent stems from an error about the self, whereas the miscalibration of the highly competent stems from an error about others.” ~ Dunning-Kruger.

When I joined the then nascent Twitter, the only other users back then seemed to be geeks - and ones mainly based in NYC or SF; it was a pretty one-dimensional place. As its demographic became more diverse so it became richer and much more fun, useful and interesting. I recall one seminal moment in the early days (but when its audience was beginning to get more diverse) I was working at my home-office in our Yorkshire village, when, at an ungodly hour in the dead of night, my office-chair (with me sat on it) scooted away from the desk and a few pictures rattled off my desk/walls. Having never experienced an earthquake before I was totally baffled (and a little scared) and wondered if a disused mineshaft was collapsing (we live in a former mining village). However, a quick search on Twitter revealed there was some extremely rare seismic-event happening across our region. The BBC eventually caught-up and reported on the event.

That was a simple indicator of the unique power and potential of Twitter - how news and experiences can be rapidly correlated and validated to assist in root-cause analysis and the rapid distribution of news. In such a simple and localised example I just referenced that’s fine, but when it becomes something far more emotive and threatening, something in the shadows, Twitter becomes a very confused place and many revert to our primitive fight or flight instincts. I dread to think how it - and the legacy news-channels - will act when there is a truly major disaster in this new era (not that I am being dismissive of events in Boston and Texas, et al).

“I’m fed up to the ears with old men dreaming up wars for young men to die in.” ~ George McGovern.

Since Twitter itself became a de facto news-channel we have been spared an incongruous disaster. Incongruous? What I mean by that is that of course tragedies are happening all over the world, on a daily basis; it is not to say that the lives lost in (eg) Boston are more important than those in Iraq (each day); it is inevitable that an unexpected destructive event in a genteel setting such as Boston will inevitably cause more shock and reaction in ‘The West’. Our emotions are finite; we cannot grieve for everyone - as you would feel emotionally drained for a family member or close friend with cancer, it does not mean you do not care for the millions of others similarly suffering. We have to be pragmatic with our emotions.

“It is the spirit of the age to believe that any fact, no matter how suspect, is superior to any imaginative exercise, no matter how true.” ~ Gore Vidal.

Twitter is now a leading global news-channel, and that’s what makes it so fascinating and wonderful, for how often does a new communications channel come about? Plus, and most importantly, one that is inclusive to all for both the consumption and generation of news and views: and that is the corollary.

“The printing press is the greatest weapon in the armoury of the modern commander.” ~ T. E. Lawrence.

With the passing of time we can see events more objectively and assimilate/filter the social and cultural flotsam and jetsam. We can even begin to depict tragic events via works of art that somehow manage to encapsulate temporal traumas via a simple, powerful and elegant visual statement. It’s the visceral working with the cerebral to be creative, in contrast to our being preoccupied with real-time and reactive infra dig vicarious ‘reporting’, which is focused on the destructive. I believe the contemporary artists who embrace challenging subjects will record our history in a far more relevant way than archive footage from CNN, Fox News - or Twitter, for that matter…

“Beware of false knowledge; it is more dangerous than ignorance.” ~ George Bernard Shaw.

So, I will post this lament to Twitter and return to my brief period of abstinence from it. Hopefully, it will be a long time (never, ideally, but one has to be realistic) before I once again feel the need to detach from it.

“Without art, the crudeness of reality would make the world unbearable.” ~ George Bernard Shaw.

April 8, 2013
The Iron Lady.

The demise of Margaret Thatcher will certainly prompt a wide range of reactions/emotions. Me? I feel surprisingly rather numb about the matter, but somehow feel compelled to write about it on the same day.

I anticipate being able to relate to many of the diverse sentiments that will be expressed over the coming days; she was not too bothered about popularity: re-engineering a society is bound to make as many friends as it will enemies.

“I always cheer up immensely if an attack is particularly wounding because I think, well, if they attack one personally, it means they have not a single political argument left.” ~ Margaret Thatcher.

Having spent pretty-much all of my early working-years under her governance, I still find it difficult to assess her in an objective manner. In many ways I was a typical example of the new-society she was seeking to nurture: I was working-class but had developed my career via a variety of well-paid jobs in the City (working with the investment banks, but from an IT perspective). I even drove a Golf GTi (in white, of course) - and had a full-to-bursting Filofax (although I later migrated to the much more clinical German Time-Manager system: the Filofax had become little more than a Yuppie fashion accessory, and lacked business-gravitas, you see). This was long before the days of the PDA - my having a mobile ‘phone was pretty rare; albeit it was a mobile ‘phone insofar that it was attached to the dashboard of my Golf GTi.

The miners-strike was something that happened in a different world to us. We down in London were totally detached from the traumas that ensued. There was no social-media back then to expose and virally spread the many horrors going-on in the mining communities across the country. It’s ironic that decades later I have ended settling-up home in a former mining village that was at the time in the midst of the strikes and turmoil. To this day in the village pubs around here you can hear first-hand tales of what people experienced. I can assure you it puts a very different perspective on how she transformed society. Whilst I, and others like me, were swanning around in our GTi’s, full of our own importance in this new free-market, people in the village we now live in were at that time scavenging for bits of coal to warm their homes. Food of any sort was a luxury. The miners-strike was symbolic of the Old Britain being smashed and remodelled by Thatcher: she told us - assured us - that the future lay in the service-industries: leisure, shopping, finance. Nobody needed to ‘make’ anything, it seemed. We’d all get richer by following her credo. For a while it worked, for a lot of people…

“Socialism is a philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery.” ~ Winston Churchill.

And there were plenty of people suddenly enjoying this whole new lifestyle experience: disposable income, and being on the social-ladder. This was brilliantly - and cynically - brought about by councils being mandated by her government that they had to offer for sale their council-housing stock under a ‘right-to-buy’ scheme. Very clever messaging. Portrayed as representing personal liberty but in fact, overnight, changing the political landscape of the country. Suddenly, a whole new demographic became home-owners and within a few years they had inherited a large (and rapidly growing, back then) amount of equity which they could leverage for personal-loans, etc, and so become fully-fledged members of the nascent consumer-economy. This was social-engineering on a scale Hitler could have only dreamed of. A New Jerusalem beckoned.

“All propaganda has to be popular and has to accommodate itself to the comprehension of the least intelligent of those whom it seeks to reach.” ~ Adolf Hitler.

It’s a shame that she lost her mental faculties a number of years ago, for what she would make of the consumernomics-mess we are in the midst of would be fascinating. Tragic though her illness was, she was able to skip any form of accountability. This leaves one with a somewhat pyrrhic feeling of schadenfreude.

“You have enemies? Good. That means you’ve stood up for something, sometime in your life.” ~ Winston Churchill.

Sure, consumerism had been with us before, but in a very modest way - a new rental colour-TV and maybe a foreign holiday, every couple of years. Under Thatcherism the pool of consumers exploded, along with their access to modest amounts of disposable income. Most importantly to Thatcher and the Conservative party, this new demographic now had wholly new voting intentions and a whole new credo. Her credo. I knew hardened socialists become (discreet) conservatives (ie, with a small ‘c’) within a matter of months. This was an absolutely genius tactical move by her. Many of these new conservatives (small ‘c’, remember) had bitter memories of the chaos of the 3-day working week: fuel-restrictions, perpetual strikes, shoddy services and products. And this chaos and misery was under ‘their’ (ie, the working-classes) Labour government. Utter incompetence. For much of the 1970s, Britain felt like one was living in some noir Russian documentary inspired by Aleksandr Solzhenitsyn.

She enabled London (ie, the ‘City’) to become what it is now: a rather surreal chimera-like Monaco, but on a vast scale, accelerated by HFT, in so many ways. How ironic that her philosophies have enabled the Russian oligarchs to buy-up much of the prime real-estate in London. “We can do business together.” Indeed. Greed is Good. Venal is Better; or so it seems, nowadays…

However, we do have to thank Thatcher for catalysing some of the best music of recent times. Would we have had this without her? I doubt it. Her legacy in many ways will have been the inspiration for more great music than Simon Cowell could ever aspire to being the Svengali of. Somewhat bizarrely, for all the social-unrest, political and economic turmoil now, we have music like this to reflect our ‘angst’ (see below, for my theory regarding this).

“In that sense, I became politicized because the people in the coal mining villages who were involved in the struggle knew why they were there. But they couldn’t understand why some pop star from London would want to be there.” ~ Billy Bragg.

I suspect this is largely because contemporary political ‘leaders’ (sic) have realised it is far safer to be anodyne and annoying, rather than radical and confrontational. Plenty of posturing and platitudes but no real action.

“To me, consensus seems to be the process of abandoning all beliefs, principles, values and policies. So it is something in which no one believes and to which no one objects.” ~ Margaret Thatcher.

Whatever you may think of her, and her legacy, she was pretty transparent: effective and brutal - for good or bad. She has my respect for her authenticity. We should credit her with that, whatever our preferred style of polity may be: authenticity is a rare commodity.

Today’s opaque politicians are more into posturing and soundbites, amounting to little more than skeuomorphs. They are pathetic and irksome, so provoke ridicule rather than raw anger.

Clever stuff, when you think about it, eh?

March 27, 2013
Stereotypes.

Remember when Europe was funny, alluring and fascinating, rather than toxic, embarrassing and absurd? Representing noble intentions, rather than bureaucratic megalomania?

“The privilege of absurdity; to which no living creature is subject, but man only.” ~ Thomas Hobbes.

Those only familiar with the contemporary chaotic European Union would find it hard to associate with its well-intentioned origins. What went wrong?

The very fact that the EU’s power-base is in Brussels is a celebration of its mediocrity and tokenism; indeed, some of its most celebrated mandarins only further reinforce the impression that incompetence is to be rewarded; an institution that celebrates sycophancy. The Franco-German love-in/alliance (whilst it lasted) being possibly the most extreme example of this warped pseudo-culture.

“It was becoming increasingly difficult to find anyone who had the slightest sense of responsibility.” ~ Nils F Ringer.

The polity of Europe has become so homogenised it has morphed from being merely leviathan to now behemoth.

“You can fool all the people some of the time, and some of the people all the time, but you cannot fool all the people all the time.” ~ Abraham Lincoln.

I am fortunate(?) to be old enough to remember when Europa was a smorgasbord of cultures. I travelled extensively across Europe (and beyond) on business and (all-too rarely) pleasure. There were never any barriers to commerce or difficulties that prompted the clamouring for a single-currency and a more powerful pan-European centralised government. We celebrated one another’s nuances and quirks and got on with life/business. Calculating a few exchange-rates was hardly a daunting barrier to business and travel.

“ALL THESE WORLDS ARE YOURS - EXCEPT EUROPA - ATTEMPT NO LANDING THERE.” ~ Arthur C Clarke, 2010: Odyssey Two.

I experienced the German reunification first-hand and whilst it was/is to be celebrated in manifesting itself via the collapse of the fearsome Berlin Wall and the division that it had brought to many families, the consequences of it are now (still) being felt today. The increased scope and powers of the Eurozone, along with the persistent obsession with its deeply flawed single-currency, are as a direct result of the huge ongoing costs involved in German reunification. The Euro’s adoption and its becoming a de facto standard was necessary to displace an increasingly confused and compromised Deutsche Mark. Germany didn’t have a clue about the long-term socio-economic implications of reunification until many years after the wall fell and huge volumes of hitherto worthless East German Marks came - and kept coming - out from under the mattresses. “Give me my Deutsche Marks, please.” It has become the ultimate manifestation of Quantitative Easing.

How things go full circle: we are witnessing a new era of non-banking, now, for different reasons. Even if you have money in Europe, it’s likely you’ll now start harbouring it under your mattress (or somewhere else): just like those East Germans did. In these turbulent times, mattresses are pretty multi-functional, it should be noted…

“That Sonny’s runnin’ wild. He’s thinkin’ of going to the mattresses already.” ~ The Godfather.

Like grains of sand in our hands (Warning: Professor Brian Cox metaphor alert) when we travel around Europe we meet just a tiny percentage of the people. However, the people we meet - real people - represent the country we are guests in, warts and all. Nowadays, it is no longer the perception that Germans are a people who make great cars (true, still), but lack humour (which was never true, anyway); instead, they are now seen as the Overlords of Europe: it’s our way or no way. Please remind me, once again: just how does (eg) Greece, with a tourism-economy, correlate economically to an industrial-giant such as Germany?

“Isn´t it strange how wealth is always wasted on the rich?” ~ Bill Bryson, Neither Here Nor There: Travels in Europe.

Greeks, Spaniards, Cypriots are no longer seen as people lucky enough to live in beautiful countries with wonderful climates and simple but rewarding lifestyles; now they are seen as under-performing, inefficient and corrupt (maybe) Eurozone regions. Failures that we have to bail-out. Just economic models that have gone wrong - let’s not mention the human cost to the individuals and families; the ruined lives. Whither, European Man?

Thankfully, Italy is still pretty much as we perceived it to be before - industrious, stylish, beautiful - and somewhat chaotic/eccentric. These are not cruel xenophobic stereotypes that we held in the past - it was our human experience; relationships. These are the feelings we identified with on our business/leisure travels in these wonderful countries: meeting new, happy and fascinating people. Where are they now?

The European Union is maybe nothing more than singularity.

“The empires of the future are the empires of the mind.” ~ Winston Churchill.

Accepting failure is not easy for any of us - let alone for some faceless unelected body in Brussels. However, the sooner failure is recognised and corrective action is taken, the sooner we can all get our Europe back.

March 18, 2013
Game Over.

Like SimCity, the EU is little more than the ultimate virtual-reality game for would-be oligarchs and their attendant acolytes to create and manipulate a society, as suits their whims.

“As flies to wanton boys, are we to the gods; they kill us for their sport.” ~ William Shakespeare.

Whilst Europe’s core-members are relatively wealthy (or, more accurately, once were), more recent members are deigned with gifts such as new roads (going from nowhere to, er, nowhere) and arts grants (Europe is highly cultural, remember) as evidence of the perks that membership of such an august body provides. Just don’t ask any questions, OK? As the EU expanded so did the self-serving justification in Brussels of its Baroque bureaucratic modus operandi.

“The decadent international but individualistic capitalism in the hands of which we found ourselves after the war is not a success. It is not intelligent. It is not beautiful. It is not just. It is not virtuous. And it doesn’t deliver the goods.” ~ John Maynard Keynes.

Within the EuroZone the SimCity-like power of the DRM is instead leveraged via an esoteric and utterly abstract fiat currency: The Euro.

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.” ~ Martin Luther King, Jr.

As with SimCity, the whole flawed mechanism is tacitly accepted if it is discreet and functions. When it fails, well, that’s a different matter…

The EU is little more than SimCity, remember - sometimes you have to destroy things before you can rebuild. When the bureaucrats have walked away (or have been thrown out), the corporations will move in, no doubt. “Shall we add a country to our portfolio?”

Nobody said entropy had to be benign.

Extending the SimCity analogy somewhat, the whole EU debacle is like a Masters-of-the-Universe VC fund wishing to create the ultimate game, where virtual-reality meets the real-world. But, the EU has one power not even VCs have: they can print their own games-tokens.

“A belief in hell and the knowledge that every ambition is doomed to frustration at the hands of a skeleton have never prevented the majority of human beings from behaving as though death were no more than an unfounded rumor.” ~ Aldous Huxley.

Anyway, there are plenty of start-ups out there to play with; and, after all is said and done, it’s only a game, eh?

“In our age there is no such thing as ‘keeping out of politics.’ All issues are political issues, and politics itself is a mass of lies, evasions, folly, hatred and schizophrenia.” ~ George Orwell

March 11, 2013
The F Word.

Last week, in case you hadn’t noticed, Facebook launched its latest design refresh, in an attempt to breathe life into the rather dormant monster it has become.

If you’ve read this blog before, or my Tweets, you will have gathered I am not a fan of Facebook. Its original remit made great sense: a private social network for college alumni. Since its transition to the public-space a whole different set of challenges have compromised its relevance. I’ve discussed this extensively in the past on this blog, so I won’t repeat myself (well, not too much).

Suffice to say, Facebook’s post-IPO valuation stasis is not good and it is clearly going to take something more than just UI/UX fine-tuning to make this stock a compelling one; along with a massive downgrading in its current price. Where Facebook goes from here is anybody’s guess. I don’t think anyone there quite knows what to do next…

“Beautiful credit! The foundation of modern society. Who shall say that this is not the golden age of mutual trust, of unlimited reliance upon human promises? That is a peculiar condition of society which enables a whole nation to instantly recognize point and meaning in the familiar newspaper anecdote, which puts into the mouth of a distinguished speculator in lands and mines this remark: I wasn’t worth a cent two years ago, and now I owe two millions of dollars.” ~ Mark Twain.

Reading my latest find in a local second-hand bookshop made me think of Facebook: as it is now serving a function in a public-space it faces the design challenges of public spaces in the real-world. Currently, it is not really analogous to anything in our daily lives, and this is surely its problem: it increasingly feels artificial and irrelevant. A non-space.

“We must buy with discrimination and so prove to the designers, who set the machines to work, that we are no longer bound by habit or indifference to accept whatever is offered.” ~ Christian Barman.

A pub - (or a cafe, if taking a more continental perspective) is only as vibrant and desirable as a place to hang-out as the clientele it attracts. We will have all seen such places go in and out of vogue. Facebook is definitely not a place to be seen in at the moment, so the decline in patronage and activity is aggregated with each user who interacts with it less and less. Overcoming that is a massive challenge for Facebook. The company culture dichotomy seemed to be reflected in the style of the presenters at last week’s launch: the various presenters were very bright/confident young people who seemed to be dressed (in the style of their leader) to appeal to the college demographic; reflecting its origins. Facebook seems increasingly uncomfortable in the public-space and regressing, almost - which would explain Zuckerberg’s time-warp wardrobe, somewhat. Twitter’s CEO may appear to be a more suited-and-booted character but I suspect he is in fact much more comfortable in himself and where his company is going. I am certainly not saying one has to dress in a certain manner to be credible, but I do believe that in this instance it reflects the discomfort with the world he (and his company) feels: ironically, in this instance, the clinging-on to laid-back college-kid clothes depicts the opposite of being at ease with one’s surroundings. Neither is it a grunge-style of lethargic rebellion. It’s an affectation; and not a very good one at that…

“I really haven’t had that exciting of a life. There are a lot of things I wish I would have done, instead of just sitting around and complaining about having a boring life. So I pretty much like to make it up. I’d rather tell a story about somebody else.” ~ Kurt Cobain.

I have had direct experience where Facebook adds worth in targeted/niche group interests. A few years ago I set-up Facebook Pages devoted to Grayson Perry and Be Bop Deluxe’s founder, Bill Nelson - both are favourite artists of mine and neither seemed to be well-served online, where fans could discuss their works. I have also had positive experiences establishing Pages for topics as diverse as an iOS game and a charitable cause after the Japanese tsunami. It seems to be ideal for hosting niche causes and interests, especially if transient. However, when it comes to mainstream branding and advertising I have to question its relevance and effectiveness - as it seems do many others, increasingly.

“Think about what people are doing on Facebook today. They’re keeping up with their friends and family, but they’re also building an image and identity for themselves, which in a sense is their brand. They’re connecting with the audience that they want to connect to. It’s almost a disadvantage if you’re not on it now.” ~ Mark Zuckerberg.

With community discussion-tools now easily available, that can be discreetly embedded into one’s own online presence, I do not understand why so many companies abdicate from the responsibility of their brand and entrust their customer-engagement to a third-party. This is lazy and foolish behaviour indeed.

Fred Wilson coined an expression some while ago, BYOB. With Facebook increasingly desperate to monetise, the compromises in your audience being hosted by a third-party are becoming increasingly evident. Why not develop your own compelling apps and online presence? It’s not hard and you will be in control of your audience. OK, it will cost you some money and time but this stuff is not hard nowadays.

Anyway, what’s the cost of your not having control of how you engage with your audience? This is a no-brainer.

Whilst on the F-word, I deleted FourSquare from my iPhone last week: I never used Facebook Places but have used FourSquare for a long time, always admiring its UX/UI design (although this is often compromised by its - still - unacceptably erratic GPS connectivity). I don’t really travel much nowadays and we very rarely eat out, so its relevance to me is now minimal. I did think about checking in at one of these a while ago but I guessed the irony would be lost on most people…

“Do not waste your time on Social Questions. What is the matter with the poor is Poverty; what is the matter with the rich is Uselessness.” ~ George Bernard Shaw.

I’d like to see apps moving more into offering real-value to people who don’t necessarily lead the lifestyle of the app’s founders (and their VCs) and their perception of what the world needs; in most cases the apps cater for the needs of themselves and their peer-groups, nothing more. The Gilded Age meets Silicon Valley: we see it time and time again. Could do better…

“There is a quality even meaner than outright ugliness or disorder, and this meaner quality is the dishonest mask of pretended order, achieved by ignoring or suppressing the real order that is struggling to exist and to be served.” ~ Jane Jacobs.

At one time I would have no doubt been an obsessive power-user of such apps: up until a few years ago I spent pretty much all my time globe-trotting, eating out, socialising, etc. Such apps - and the devices that power them - didn’t exist back then and when they did start to enter the market the audience participating was so small there was no meaningful interaction. If I start travelling a great deal again, who knows… I may re-install the FourSquare app. Maybe.

“There’s a danger in the internet and social media. The notion that information is enough, that more and more information is enough, that you don’t have to think, you just have to get more information - gets very dangerous.” ~ Edward de Bono.

Regardless, the trend suggests that the most lauded apps are primarily catering to the whims of a section of society that is increasingly detached from reality. It’s bad enough that society is becoming so polarised; it would be nice if technology didn’t just follow the same tired old pattern of other derelict industries…

March 5, 2013
Enoch’s Hammer.

Just lately I have been spending quite a bit of time walking around a nearby village, Marsden. We have an old French car so, somewhat inevitably, with ever-increasing frequency it’s requiring triage by a wonderful artisan mechanic that we know over that way. However, being a French car nothing is ever simple, or what it seems: headlights not working? That’s as likely to be because your nearside rear-tyre is low on air-pressure as it is anything electrical.

Root-cause-analysis is of no use in such circumstances. Diagnosis becomes more of a Hercule Poirot mystery with our old Citroen (sadly, not one of these), as with most old French cars. If the unreliability of old British cars is (in an attempt to make such failings endearing) attributed to their possessing a ‘character’, well, with French cars it strikes me as more of a case of their possessing something of a louche quality.

Anyway, I digress…

The upside to all this is that it has meant I have made a lot of discoveries in this area, whilst I walk around killing-time (no 3G signal, no WiFi cafes and usually forgetting to take a book with me), whilst waiting on the latest fix to our car.

Some finds have been more significant than others: notably, the fact that this area was so pivotal to the Luddite movement, which I hadn’t realised before. Being a relative ‘incomer’ to Yorkshire (having only been up here for a decade or so) I assumed those born and bred around here already knew of the significance. Surprisingly, few did. The emotive subject of mechanisation/automation and how it impacts the labour-force is one that comes back time and again. We choose to (at present) restrict its possible impact because of the fear of the social unrest it would cause if it was extended as it could be. Do you really think McDonalds ‘restaurants’ need to be so labour-intensive? Whilst they generate a lot (relatively, in times of high unemployment) of low-paid unskilled jobs and so help government ‘reduce’ unemployment figures, they will not be encouraged to automate to the extent they could. It will come.

“We may find in the long run that tinned food is a deadlier weapon than the machine-gun.” ~ George Orwell.

Enoch’s hammer made me think about how the products we create - or those created by competitors - can have implications we do not expect; and not always benign ones…

“Enoch hath made them, Enoch shall break them!!” ~ The Luddites cry.

Facebook introduced the concept of social media to the masses but in doing so it opened them up to migrating to more discreet tools such as Twitter.

“America’s Facebook generation shows a submission to standardization that I haven’t seen before. The American adventure has always been about people forgetting their former selves - Samuel Clemens became Mark Twain, Jack Kerouac went on the road. If they had a Facebook page, they wouldn’t have been able to forget their former selves.” ~ Jaron Lanier.

Evangelism - if adopted and it becomes mainstream - changes market dynamics; and who knows what the outcome will be?

The music industry weaned us away from old-fashioned vinyl to digital via the CD; so, for a period there was the happy balance of their shipping an analogue product format with digital content. Of course, this made no sense. It wasn’t long before the ‘ripping and burning’ of tracks became commonplace and before we knew it music was an entity that existed pretty much wholly only in digital form and so became to many consumers something that they still wanted - but for free. Most consumers nowadays have never experienced the ritual and tactile pleasure/visceral thrill of putting their favourite record on a turntable. You paid for that experience, happily. An iTunes download doesn’t quite have the same thrill, does it?

Mobile operators become more reliant on data-usage revenues from our mobile devices, just as free WiFi becomes more ubiquitous. BlackBerry pioneered the notion of our being always-online via email and instant-messaging. The market embraced it - then Apple came along and released a far more stylish product that did the same thing, not quite as well (the email, that is), and overnight made the BlackBerry seem archaic and ridiculous.

Apple further innovated and pioneered the mainstream adoption of the touch-screen phone/tablet. Samsung comes along and makes a hybrid product that is just as stylish but also cheaper - and that questions the cost and relevance of Apple’s own products. So Apple goes from being cool to just another legacy company; and one without its talisman.

“To think that the new economy is over is like somebody in London in 1830 saying the entire industrial revolution is over because some textile manufacturers in Manchester went broke.” ~ Alvin Toffler.

For the stock-markets to create the volatility that fuels profit-taking (and the corollary being loss-making), regardless of the state of the real-world economy they increasingly rely on HFTbots which in turn frequently create chaos and market crashes and further detach the markets from the true sentiments of traders and investors. Algobots are neither bullish nor bearish; economic reportage clings on to these anachronistic terms to fool itself (and the public) that the stock-markets and our economies are in fact controlled by human logic and emotions. Government in turn adopts a similar stance with its dependance on increasingly abstract and worthless fiat currencies, so it just prints more money and to hell with any medium/long-term implications. It’s a cartel and until money becomes secular, they will continue to play their games. Credit becomes debt; who cares? Just print more - let’s worry about it later.

“I’m astonished at how readily a great many people I know, young people, have accepted a reduced economic prospect and limited freedoms in any substantial sense, and basically traded them for being able to screw around online.” ~ Jaron Lanier.

We are desperate for India and China to become rabid consumer-economies with exponential-growth like ours used to have (even though our own failings at executing/sustaining this are all too apparent) and feign shock when these countries subsequently report increased social unrest, accelerated disparity between the rich and poor, unacceptable levels of pollution, depression and suicide rates increasing, chaotic urbanisation, etc.

“The industrial revolution has tended to produce everywhere great urban masses that seem to be increasingly careless of ethical standards.” ~ Irving Babbitt.

So, when you release that next ground-breaking product, or your competitor does, the implications may be far more significant than they first appear.

“The world is poised on the cusp of an economic and cultural shift as dramatic as that of the Industrial Revolution.” ~ Steven Levy.

If you’re going to evangelise, make sure you’re prepared for any outcome…

February 27, 2013
VC Pop.

The resurgence of music industry sales marks the industry having finally worked out how to begin to manage the transition from analogue to digital.

“Manipulating people, that’s what I’m good at.” ~ Madonna.

The VC industry seems to be undergoing similar challenges: VCs being the equivalent to the record industry moguls who somewhat reluctantly realise their revenues rely on the ever-changing (and often unpredictable) whims of a market they don’t really understand, with their products sourced from an expensive, high-risk and somewhat chaotic talent-pool - whether aimed at the vibrant, disparate games and apps-market or the more staid Enterprise-market, the stakes are high.

Don’t believe the hype.

How does one spot a trend, a market opportunity and who do you back to best exploit that opportunity? In the old-days of the music-industry, each record label would have a network of (formal and informal) A&R talent-scouts going to gigs, listening to demo-tapes, etc. Although it has evolved and adapted, this simple infrastructure is still key to identifying new talent. Some new ‘talent’ comes via a different route, of course.

“Thinking is the hardest work there is, which is probably the reason why so few engage in it.” ~ Henry Ford.

This is rather like the talent-scout infrastructure in the game of football. Sure, football/soccer uses a lot more analytics nowadays, but that doesn’t help you spot the teenage raw-talent playing for an obscure non-league side on a muddy pitch somewhere in Yorkshire, on a wet Tuesday evening in January.

“A good decision is based on knowledge and not on numbers.” ~ Plato.

And how about which (hitherto) obscure artist should be given their big break, and feature in a major art exhibition?

Who/what will be the next big thing? With products it’s one thing - with people, it’s another thing entirely. And software is primarily a people business. Ultimately, the people you choose lead to the creation of a product (hopefully) being released, but this process is not an indie-musician releasing another obscure single which suddenly goes viral via YouTube. Music - like art - is an iterative process with relatively low-costs involved in creating prototypes until the final ‘product’ is realised - and this is not identified (validated) for sure until it becomes a success and thus the formula is repeated - sure, no doubt lots of angst, blood, sweat and tears is involved but the element of risk is minimal because the initial investment/expectations is conservative and the outcome is unknown. The primary investment is time: and patience.

“The object of this competition is not to be mean to the losers but to find a winner. The process makes you mean because you get frustrated.” ~ Simon Cowell.

So, as a record company boss you want to see if this new band/performer could be big? OK, sign them up, pay them a modest retainer, send them out on a perpetual tour at small venues and get some real-world market feedback. In parallel, fund a couple of low-cost music videos and let’s see how it goes. Even if this approach is not adopted, when a song/video comes from the left-field and suddenly goes global for no apparent reason it’s unlikely to be as a result of a global zeitgeist epiphany of “Wow, this is great!”

As with the rigid processes employed by the automotive industry or any FMCG company, intense market-research, knowledge of one’s chosen markets and clinical go-to-market execution is implicit - you leverage the empirical market-data you have along with your understanding of market-trends and competitive factors. It’s a big decision. It’s not the arbitrary launch of an unknown artist in a move more geared towards shocking the art-world and mainstream-media, nor is it a low-key provincial university gig for your latest band. In such circumstances it’s hard to fail. These are not binary events: they are iterative.

If you’re the chief designer at Harley-Davidson, it’s highly unlikely you’re going to recommend the next model should be an electric scooter, are you? Not just yet, anyway.

Music, art, cars and motorcycles all have one thing - and one key advantage - in common: they are emotive. They inspire people, create a passion; a loyalty. A piece of software has either to be either functional or entertaining - if it can be both, well, that’s a bonus…

“What is truth? Truth doesn’t really exist. Who is going to judge whether my experience of an incident is more valid than yours? No one can be trusted to be the judge of that.” ~ Tracey Emin.

One example of that magic blend of functionality and entertainment comes to mind.

And herein lies the dilemma - the challenges - for the VC and the startup: you are both talent-scout, A&R, indie-band, (maybe) the next global superstar, designer, researcher, manufacturer, artist, engineer, curator, etc…

“Players lose you games, not tactics. There’s so much crap talked about tactics by people who barely know how to win at dominoes.” ~ Brian Clough.

Good luck.

February 25, 2013
Registering for Technorati.

‘Watch this space’, as they say…

J97758UU2CR7

A ‘normal’ blog entry will follow later this week.

In the meantime, please check my blog archive - thank you.

February 21, 2013
Provenance.

The recent revelations of horse-meat being used as a substitute for beef in many of our convenience foods/meals may come as a shock to many but it does make one wonder why such a revelation is indeed shocking…

What we have been trained to expect as consumers is akin to the cargo cults.

We have become so detached from the raw product - in this case the meat from the animal - that any tenuous provenance becomes something that is imbued solely via advertising and branding. As the product becomes more and more detached from its source and intention so the production and marketing becomes increasingly disingenuous. Convenience is far more easy on the palate than truth.

“Form follows profit is the aesthetic principle of our times.” ~ Richard Rogers.

From the industrial-scale ‘farm’ to the person stacking the final product on the shelves in the supermarket, do you think any one of them actually gives a damn about the product as food? Exactly.

There we were for many decades, happily fulfilling our need for food by visits to the local produce specialists - the greengrocer, the butcher, the fishmonger, the baker - then, stealth-like, we suddenly became obsessed with visits to these food warehouses: the supermarkets.

The quality of one’s food is no longer defined by the livestock or farming environment but rather by the product brand and the supermarket chain we shop at. Make no mistake about it, to the supermarket chain the food is just a product - nothing more, nothing less. The light-bulb or DVD is as relevant as that ready-made ‘lasagne’ meal. It’s a product-code with a profit-margin.

With vast economies of scale the profitability from what would appear a low-value item (such as a supposed ‘beef’ burger) becomes highly addictive to the number-crunchers at the supermarket HQ - and to the trail of suppliers and processes that leads to the packaged shelf-item. Thus, food has become a branding war.

“More die in the United States of too much food than of too little.” ~ John Kenneth Galbraith.

The danger here extends to far more than the (latest) food scandal of recent weeks. It reflects a society that is content to be detached from reality until the uncomfortable truth is exposed. Whether it is banking, politics or corporate behaviour, we seem conditioned to not question, to not wish to put any effort into living our lives in a simpler way. For that is the irony: to live simply one needs to put a bit of effort in - to question and change one’s habits.

We’ve all been culpable of the supermarket way of life. In our own home we have over recent years increasingly focused on procuring our food solely from local producers and suppliers of meat, fish, vegetables, cheese, etc.

We now frequently make our own bread, and our own pizzas and the irony is our food shopping has never been cheaper, far healthier and infinitely more satisfying. Sure, it requires a little more effort in the visiting of several small shops but that’s actually rather rewarding as one also develops relationships with the vendors as one discusses their produce, recipes, etc. For our more exotic supplies we have got to know small specialist Indian and Chinese suppliers/shops - where, for example, huge bags of rice cost a fraction of this jolly fellow’s…

The interesting thing is that when one chooses to shop at source (or as close as possible to), advertising and marketing of food/etc becomes totally irrelevant for one is now buying the raw materials and not some branded and packaged iteration of the once raw produce. Just imagine how disruptive it would be if millions more of us thought, shopped and lived this way - at source. Also, isn’t it a nice feeling to know you’re helping support a local farmer, a local artisan cheese-maker, etc? There’s no corporate HQ behind these people - just family, friends and some local workers.

“I don’t understand the notion that modern farming is anything do to with nature. It’s a pretty gross interference with nature.” ~ Peter Singer.

Disruptive is not a big enough word for the implications if more of us choose to live this way.

When one realises it is possible to eat better (and cheaper) with just a slight change to one’s shopping/cooking habits and the realisation that the supermarkets add so little value to one’s life (on the contrary, in fact), it is pretty easy to change one’s habits. Try it.

And so it is with news and so many things we consume - we want it as conveniently, quickly and cheaply (free, ideally) as possible, regardless of the implications for the quality and the substitutes that may be used to maximise profits. I confess that I have over recent years lapsed from buying a newspaper but a few weeks ago I was waiting for our car to be fixed and in the absence of WiFi I couldn’t follow my typical pattern of killing some time by scanning my iPhone apps for news. So, I popped into the village newsagent’s and bought a copy of The Daily Telegraph. The car took several hours to fix and in that time I devoured the whole newspaper. It was great. I probably got more ideas, news and stimulus from that than I would have in a week of surfing the web.

And it was a silent way to absorb news and views; very different to the digital experience: The texture of the paper, the analogue process of turning the pages. Ironically (or was it serendipity?), this article appeared in that very edition and summed it up perfectly.

“If you ask an economist what’s driven economic growth, it’s been major advances in things that mattered - the mechanization of farming, mass manufacturing, things like that. The problem is, our society is not organized around doing that.” ~ Larry Page.

Similarly, the abstract/chaotic nature of our fiat currencies when contrasted with the relative resilience of gold reflects our innate desire for provenance: which has more gravitas - some QE-printed promissory piece of (increasingly) worthless paper, or a lump of gold?

It’s all about values. So much of our time is wasted feeding some anonymous digital monster. It’s become a Pavlovian positive-reinforcement habit that we have let ourselves become conditioned to ‘Like’ everything our friends post on Facebook. Why, and to the benefit of whom, exactly? Is there a fear that if we don’t endorse a friend’s latest picture or comment that we are secretly saying we don’t like them? Regardless, this NLP game is very useful in feeding our raw data to the algorithms that profile us and deliver the subsequently targeted (sic) adverts. Serendipity it ain’t…

“Corporation: An ingenious device for obtaining profit without individual responsibility.” ~ Ambrose Bierce.

Break habits; think, and connect with the analogue world more. It’s good for you.

The gods must think we’re crazy.

Liked posts on Tumblr: More liked posts »